releases
FAQ
IN-STORE RELEASES
Regular in-store releases is on a first come first serve basis. You have an option to purchase the released item online and pickup in-store or you can come in and purchase in-store. The release items go live online at 9 AM. Shop hours are 11 AM – 6 PM Tuesday – Saturday and Sunday 12 pm – 5 PM.
HOW DOES THE DRAWING WORK?
- One entry per person
- One size per entry
- Winners will be emailed an invoice.
- You must pay invoice by 10 AM on the release date.
- Winners are notified when the drawing closes.
- You can pick up in-store at 11 AM on the release day or have them shipped (additional shipping fee will be added to your invoice).
CAN I ENTER THE DRAW MULTIPLE TIMES?
Only one entry per customer is accepted. If you have multiple entries you will be disqualified.
CAN I CHOOSE MULTIPLE SIZES?
You can only choose one size. If you choose multiple sizes you will not be disqualified from the draw.
WHEN WILL I BE NOTIFIED IF I WON THE DRAW?
You will be notified by email or text (which ever option you chose on the entry form) after the drawing closes.
WHEN DO I HAVE TO PAY MY INVOICE?
You will be sent an invoice and must pay by 10 am central time on the day of the release. No exceptions will be made.
WHAT HAPPENS IF I DON'T PAY MY INVOICE?
If you don’t pay your invoice by 10 AM central time on the release day we will release you shoe online or in-store.
CAN I EXCHANGE OR RETURN RELEASE ITEMS
All release date products (shoes, clothing, and accessories) are considered FINAL SALE. We do NOT offer returns, exchanges, refunds, or store credit.
