Returns and Refunds Policy

Definitions and legal references

This Website (or this Application)
The property that enables the provision of the Service.
Owner (or We or Us)
SOLE BOUTIQUE, LLC – The natural person(s) or legal entity that provides this Website and/or the Service to Users.
Product (or Service)
Product (or Service) refers to the items provided by this Website as described on this Website.
User (or You)
The natural person or legal entity that uses this Website.

Thanks for shopping at in-store at SOLE BOUTIQUE, LLC or online at https://www.soleboutique.com operated by SOLE BOUTIQUE, LLC.

Return & Exchange Policy

All sales are final. We do NOT offer refunds.

If you are not satisfied with your purchase, we offer exchanges only under the conditions outlined below.

Exchange Eligibility

Items may be exchanged within 3 calendar days of the purchase date if all of the following conditions are met:

  • The item is unused, unworn, unopened, and undamaged

  • The item is in its original packaging with all original tags attached

  • You provide proof of purchase (sales receipt, gift receipt, or original packing slip)

Items NOT Eligible for Exchange

Items will not be eligible for exchange if they:

  • Do not include proof of purchase

  • Have been worn or used

  • Are damaged in any way

  • Are missing original tags or packaging

  • Are release date items

  • Are sale items

  • Are returned after 3 calendar days

Release Date Items (Final Sale)

All release date products — including shoes, clothing, and accessories — are FINAL SALE.

We do not offer returns, exchanges, refunds, or store credit on release date items.

Release date items can be found on the “Releases” page or will be labeled as “Limited Release” or include a specific release date.

Sale Items (Final Sale)

Only regular-priced items are eligible for exchange.

All sale items are FINAL SALE and cannot be returned or exchanged.

Shipping & Handling

  • Customers are responsible for all shipping costs related to exchanges

  • Shipping and handling fees are non-refundable

  • Delivery times for exchanged items may vary depending on location

  • Once we receive your item, it will be inspected before the exchange is processed

  • Please allow up to 3 business days for your exchange to be shipped after approval

Damaged or Late Returns

If an item is damaged or the exchange request is made after 3 calendar days, the item will not be eligible for exchange.

How to Request an Exchange

To request an exchange, please contact us at:

Email: ORDERS@SOLEBOUTIQUE.COM

Product Disclaimer

We make every effort to display product colors and images as accurately as possible. However, we cannot guarantee that your device’s display accurately reflects the actual product color.

We are not responsible for variations in sizing or manufacturing quality, as we are not the manufacturer. We are an authorized retailer of all brands sold.

General Terms

We reserve the right to:

  • Limit sales by person, region, or jurisdiction

  • Limit quantities of any product

  • Change product descriptions or pricing at any time without notice

  • Discontinue any product at any time

We do not guarantee that product quality, services, or information will meet customer expectations, nor do we guarantee that errors will be corrected.

If you have any additional questions, feel free to contact us using the contact information below.

SOLE BOUTIQUE, LLC
5311 N LOOP 1604 W, STE 101
SAN ANTONIO, TEXAS 78249
UNITED STATES
Phone: 210-822-7653
Email: ORDERS@SOLEBOUTIQUE.COM

Last Updated: January 6, 2025

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